The University of Smallville needs to build a new student centre. The centre will offer services to students such as programme enrolment and exam registration, and will provide a new auditorium, library, swimming pool, gym, etc.
On the 14th of September 2006 the University Board decides to initiate a project called MegaCentre for the new student centre, to which it allocates half a million EUR. The University has, among others, a Department of Architecture, a Department of Engineering and a Department of Facility Management. One might expect that the University Board would assign the management of MegaCentre to one of these Departments. On the contrary, however, the University Board assigns the management of MegaCentre to the Student Affairs Centre. The Student Affairs Centre forms a working group composed of a project leader, a project co-leader, a technical leader and two co-workers. Again, one might expect that someone from the Department of Architecture, Engineering or Facility Management would cover one of these roles. On the contrary, however, all members of the working group, except for the technical leader, belong to the Student Affairs Centre. The project leader and co-leader do not have specialist educations in architecture or engineering. The technical leader of the working group has an education in engineering but does not belong to the University. The working group spends more than one year and half a million EUR planning MegaCentre.
On the 13th of September 2007 the working group presents the plans for MegaCentre to the University Board. According to these plans, the construction of the building will be assigned to the external construction company Nonchalant, which guarantees the use of state-of-the-art construction techniques. Moreover, once the building comes into service, the maintenance will be assigned to the Department of Facility Management. The University Board accepts the plans and allocates an additional 0.9 million EUR to the project. Nonchalant spends more than one year on construction of the building, on completion of which it presents a bill of 1.1 million EUR.
On the 4th of February 2009 the building is inaugurated with due ceremony, after which it enters into service. Unfortunately, faults in the building’s design immediately become evident, with problems such as poor insulation, a leaky roof, an unreliable alarm system and poor handicap access, to name but a few. Both employees and students soon become frustrated. Again, one might expect that the working group of MegaCentre would demand Nonchalant to honour its contractual agreement, repair all faults and pay any necessary fines for damage caused. On the contrary, however, the working group simply allows the Department of Facility Management to deal with the faults as they see fit. The Department of Facility Management hires construction workers and assigns them to the repairs and alterations. The construction workers do what they can, but after one year many design issues remain unresolved. The head of the Department of Facility Management, who has an education in engineering, decides to perform a thorough evaluation of the building. On doing so, he discovers that the building is constructed with obsolete, rather than state-of-the-art techniques, and that these would not guarantee minimal safety in the event of a natural disaster. Finally, he concludes that it will in fact be necessary to reconstruct the building from scratch using appropriate techniques.
On the 29th of April 2010 the head of the Department of Facility Management presents the evaluation to the University Board. At this point the University Board finally acknowledges that severe action must be taken and sues Nonchalant for damages, excludes the Student Affairs Centre from the project, hands the management of MegaCentre to the Department of Facility Management and fires the employees responsible for public money wasted hitherto.
Do you find this story unbelievable? Well, now replace the name Smallville with Bergen, MegaCentre with EksternWeb and Nonchalant with Bouvet, and read it again here…